Privacy Policy

Last updated: this policy is reviewed as our services and tools change.

This Privacy Policy explains how Peaceful Home Stay (“we”, “us”, “our”) handles personal information when you visit this website, contact us, book a consultation or subscribe to our newsletter. By using the site you agree to the practices described here.

Information we collect

• Details you give us: your name, email address, phone number, service interest and the message you send through our forms.
• Newsletter information: your name, email address and stated preferences, plus the date you subscribed or unsubscribed.
• Project information: notes, measurements, photographs and documents shared while we prepare or deliver a renovation.
• Technical information: basic, aggregated data such as browser type and pages viewed, collected to keep the site reliable.

How we use your information

We use your information to reply to enquiries, prepare scopes of work, arrange site visits, deliver services, send the newsletter you requested and keep records required for warranties and legal obligations. We also use it to improve how the website works and to make sure our communications reach the right people.

Legal bases

Where applicable, we rely on your consent for marketing emails, on the performance of a contract for project work, on our legitimate interest in running and improving the studio, and on legal obligation for record keeping.

Sharing your information

We do not sell personal information. We may share it with trusted suppliers who help us operate — email delivery providers, website hosting, scheduling tools and trade partners directly involved in your project — and only the detail they need to do that work. We may also disclose information where required by law or to protect our rights.

Cookies and similar technologies

This site uses essential cookies to function and may use limited analytics cookies to understand overall traffic. You can block or delete cookies in your browser settings; some parts of the site may then behave differently.

Retention

Enquiries are kept for as long as needed to serve you and to maintain our records. Newsletter details are kept until you unsubscribe or ask us to remove them. Project records are retained for as long as warranty and legal requirements apply.

Your choices and rights

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information we no longer need to keep.
• Unsubscribe from the newsletter at any time using the link in every email, or via our unsubscribe page.
• Object to marketing communication without affecting your service enquiry.

To make a request, write to contact@peacefulhomestay.com and we will respond within a reasonable time.

Security

We use reasonable technical and organisational measures to protect the information we hold, including restricted access and reputable service providers. No method of transmission or storage is entirely secure, so we cannot promise absolute security.

Children's privacy

Our services and newsletter are intended for adults. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy to reflect changes in our practices or the law. The current version always lives on this page, and continued use of the site means you accept it.

Contact us

Questions about privacy can be sent to contact@peacefulhomestay.com or discussed by phone on +1 803-551-2680. Our studio details are on the Contact Us page.